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Frequently asked questions

Our products may contain allergens such as peanuts, tree nuts, dairy, soy, wheat, and eggs. Please refer to this Allergen Page for more information.

We offer nut-free options, but please be aware that our products may be processed in a facility that also handles nuts. If you have a severe nut allergy, please contact us for more information on our products manufacturing processes.

While we strive to accommodate various dietary needs, some individuals with specific food intolerances may need to avoid certain ingredients in our products. Please review the ingredient list carefully and consult with a healthcare professional if you have concerns about specific ingredients.

Yes, we provide detailed nutritional information for our products. You can find this information on each item within our online ordering menu. If you have specific dietary concerns, please feel free to reach out to us for assistance. Contact us

We take cross-contamination seriously and follow strict procedures to minimize the risk. Our facility undergoes regular cleaning and sanitation, and we have protocols in place to prevent cross-contact between allergens.

Yes, we offer a limited variety of vegan-friendly products at select locations. If you do not see it online please contact your nearest location for more information.

We strive to source our ingredients locally whenever possible to support local farmers and ensure freshness. However, certain specialty ingredients may be imported to maintain the authenticity of specific recipes.

We offer gluten-free options, but not all of our products are gluten-free. All our pizzas are crafted in the same kitchens, and while we uphold rigorous cleanliness standards, there may still be trace amounts of gluten present. Consequently, we cannot assure that pizzas made with this crust are entirely free of gluten.

You can contact your bank and try to expedite the release of the hold.

Our Signature Pizza Guys crust contains whey, a dairy product. So, it is not vegan. However, our Gluten Free crust, available in medium size, is vegan.

Unfortunately, no. The online coupons are exclusively applicable to purchases made through the online system. We apologize for any inconvenience. 🙁

Our cheese is 100% whole milk mozzarella made in the sunny Central Valley of California. Our mozzarella cheese is made using microbial rennet (non-animal sourced).

Yes we do! To find them on the menu; click Pizzas, near the top right of the page you should see “GLUTEN FREE PIZZAS.” However, our Gluten Free Pizzas only come in medium size.

Pizza Guys is a family-owned pizza franchise known for fresh dough made daily, real ingredients, and a commitment to community. Every location is locally owned and operated, ensuring personal service and authentic pizza made with care.

You can order from any of our 100+ locations across the U.S. Visit pizzaguys.com/locations or search “Pizza Guys near me” to find your closest store and current specials.

Yes! Every Pizza Guys location offers both fast delivery and convenient pickup options. Simply order online or through the Pizza Guys app to get hot, fresh pizza your way.

From classic pepperoni to gourmet options like BBQ Chicken and Garlic Chicken, we offer a wide selection of handcrafted pizzas made with fresh ingredients and house-made dough.

Absolutely. Build your own pizza with your favorite crust, sauce, and toppings — we’re all about making your pizza exactly how you love it.

Yes, our deals vary by location. You can find current offers at pizzaguys.com/deals or check your local store’s specials.

Go to pizzaguys.com, choose your nearest location, and place your order in just a few clicks. You can also reorder your favorites with one tap.

Yes, every Pizza Guys location is owned and operated by local franchisees who are proud members of their communities.

Absolutely! We’re passionate about giving back through local sponsorships, school fundraisers, and community programs.

e-GIFT CARD: Visit pizzaguys.com/giftcard, click “Buy” under e-Gift CARD. Select the amount, enter the recipient’s email address, and complete the payment.

Physical gift cards:  Can be purchased at any participating Pizza Guys location.

Yes, Minimum: $10, Maximum: $100 per card

To check the balance of your Pizza Guys gift card, visit pizzaguys.com/giftcard, click ”Check Gift Card Balance”

Add your desired items to your cart. On the checkout page, enter your gift card number and PIN in the Gift Cards section. Click “Apply”.

Yes, add your desired items to your cart. On the checkout page, enter your gift card number and PIN in the Gift Cards section. Click “Apply”.

Yes, just provide your gift card number and PIN to the Pizza Guys crew member to pay for the order using your gift.

Yes, inform the Pizza Guys crew member you will be using a Pizza Guys gift card. Provide the crew member with your gift card number and PIN.

Yes, you can use any remaining balance on your gift card to leave a tip. If you’re shopping online, you can add the tip during checkout. However, tips cannot be applied to in-store transactions or after the initial payment for online purchases.

No, Pizza Guys gift cards do not expire or have fees.

Pizza Guys cannot be responsible for lost or stolen cards, however, if you have proof of purchase, please contact us at Contact Pizza Guys

Gift cards are not redeemable for cash, except where required by law.

No, gift cards are non-refundable.

Your Pizza Guys eGift card will be sent within 5 minutes of purchase or at the scheduled time. Check your confirmation email for the status of your order, including when it was delivered and opened by the recipient.

If the funds do not appear on your gift card, please follow these steps:

  • Verify the purchase: Double-check your purchase confirmation email to ensure the transaction was completed successfully.

  • Wait for processing: Allow up to 30 minutes for the transaction to process. Sometimes, it may take some time for the funds to appear on the card.

  • Contact Customer Support: If the funds still do not appear after 24 hours, please contact us at Contact Pizza Guys. Provide your purchase details, gift card number, and any relevant information to help expedite the resolution.

If you did not receive a confirmation email after purchasing a gift card, please follow these steps:

  • Check Spam/Junk Folder: Sometimes, emails may be directed to your spam or junk folder. Check these folders to see if the confirmation email is there.

  • Verify Email Address: Ensure that you entered the correct email address during the purchase process.

  • Contact Customer Support: If you still cannot find the confirmation email, please contact us at Contact Pizza Guys. Provide your name, email address, and purchase details to help locate your order.

For any additional support or questions regarding gift cards, contact us at Contact Pizza Guys. We are here to help!

Yes, your loyalty points transfer over from the old site to the new site, providing you had an account on the old site with your first name, last name, and phone number.

Visit the “Specials” tab to locate the offer you wish to use. Click on “Select” and choose your desired items.

For mobile users, tap the cart icon and enter the coupon code in the designated field labeled “Coupon Code.” For desktop users, enter the code on the right side of the main page in the cart section under “Coupon Code.” Additionally, you can also enter the coupon code during the checkout process.

To claim a reward, simply log in to your account, add the item to your cart, and if you have enough points, you’ll see a Redeem button below the item. Click that button, and the item will be free.

Yes. Once you’ve selected your location, you can decide whether to log into your account for complimentary items or proceed as a guest during checkout.

Once you’ve selected your location, you have the option to log into your account using either your phone number or email.

Yes! You can register using your phone number, and all your details will seamlessly migrate to the new website. Should you encounter any account-related challenges, please reach out to us at 916-852-2222, extension 1.

When you enter your credit card information incorrectly, your order cannot be processed. For security purposes, your bank may place a hold and you will see a pending amount reflected on your account. Within 3-5 business days, depending on your bank, the hold on that amount should drop from your account. In these cases, Pizza Guys does not collect or hold any amount when the transaction does not process successfully.

Click locations at the top of the page and make sure that you are ordering from the store nearest to you. If you believe we deliver to you and the system will not allow it, please call the store manager and they will review the address manually.

Yes. If a Rewards member does not earn or use any points for 180 consecutive calendar days, all accrued and unredeemed points will automatically expire and be forfeited. Expired points cannot be redeemed for cash or credit, have no cash value, and will not be reinstated.

Our products may contain allergens such as peanuts, tree nuts, dairy, soy, wheat, and eggs. Please refer to this Allergen Page for more information.

We offer nut-free options, but please be aware that our products may be processed in a facility that also handles nuts. If you have a severe nut allergy, please contact us for more information on our products manufacturing processes.

While we strive to accommodate various dietary needs, some individuals with specific food intolerances may need to avoid certain ingredients in our products. Please review the ingredient list carefully and consult with a healthcare professional if you have concerns about specific ingredients.

Yes, we provide detailed nutritional information for our products. You can find this information on each item within our online ordering menu. If you have specific dietary concerns, please feel free to reach out to us for assistance. Contact us

We take cross-contamination seriously and follow strict procedures to minimize the risk. Our facility undergoes regular cleaning and sanitation, and we have protocols in place to prevent cross-contact between allergens.

Yes, we offer a limited variety of vegan-friendly products at select locations. If you do not see it online please contact your nearest location for more information.

We strive to source our ingredients locally whenever possible to support local farmers and ensure freshness. However, certain specialty ingredients may be imported to maintain the authenticity of specific recipes.

We offer gluten-free options, but not all of our products are gluten-free. All our pizzas are crafted in the same kitchens, and while we uphold rigorous cleanliness standards, there may still be trace amounts of gluten present. Consequently, we cannot assure that pizzas made with this crust are entirely free of gluten.

You can contact your bank and try to expedite the release of the hold.

Our Signature Pizza Guys crust contains whey, a dairy product. So, it is not vegan. However, our Gluten Free crust, available in medium size, is vegan.

Unfortunately, no. The online coupons are exclusively applicable to purchases made through the online system. We apologize for any inconvenience. 🙁

Our cheese is 100% whole milk mozzarella made in the sunny Central Valley of California. Our mozzarella cheese is made using microbial rennet (non-animal sourced).

Yes we do! To find them on the menu; click Pizzas, near the top right of the page you should see “GLUTEN FREE PIZZAS.” However, our Gluten Free Pizzas only come in medium size.

Pizza Guys is a family-owned pizza franchise known for fresh dough made daily, real ingredients, and a commitment to community. Every location is locally owned and operated, ensuring personal service and authentic pizza made with care.

You can order from any of our 100+ locations across the U.S. Visit pizzaguys.com/locations or search “Pizza Guys near me” to find your closest store and current specials.

Yes! Every Pizza Guys location offers both fast delivery and convenient pickup options. Simply order online or through the Pizza Guys app to get hot, fresh pizza your way.

From classic pepperoni to gourmet options like BBQ Chicken and Garlic Chicken, we offer a wide selection of handcrafted pizzas made with fresh ingredients and house-made dough.

Absolutely. Build your own pizza with your favorite crust, sauce, and toppings — we’re all about making your pizza exactly how you love it.

Yes, our deals vary by location. You can find current offers at pizzaguys.com/deals or check your local store’s specials.

Go to pizzaguys.com, choose your nearest location, and place your order in just a few clicks. You can also reorder your favorites with one tap.

Yes, every Pizza Guys location is owned and operated by local franchisees who are proud members of their communities.

Absolutely! We’re passionate about giving back through local sponsorships, school fundraisers, and community programs.

e-GIFT CARD: Visit pizzaguys.com/giftcard, click “Buy” under e-Gift CARD. Select the amount, enter the recipient’s email address, and complete the payment.

Physical gift cards:  Can be purchased at any participating Pizza Guys location.

Yes, Minimum: $10, Maximum: $100 per card

To check the balance of your Pizza Guys gift card, visit pizzaguys.com/giftcard, click ”Check Gift Card Balance”

Add your desired items to your cart. On the checkout page, enter your gift card number and PIN in the Gift Cards section. Click “Apply”.

Yes, add your desired items to your cart. On the checkout page, enter your gift card number and PIN in the Gift Cards section. Click “Apply”.

Yes, just provide your gift card number and PIN to the Pizza Guys crew member to pay for the order using your gift.

Yes, inform the Pizza Guys crew member you will be using a Pizza Guys gift card. Provide the crew member with your gift card number and PIN.

Yes, you can use any remaining balance on your gift card to leave a tip. If you’re shopping online, you can add the tip during checkout. However, tips cannot be applied to in-store transactions or after the initial payment for online purchases.

No, Pizza Guys gift cards do not expire or have fees.

Pizza Guys cannot be responsible for lost or stolen cards, however, if you have proof of purchase, please contact us at Contact Pizza Guys

Gift cards are not redeemable for cash, except where required by law.

No, gift cards are non-refundable.

Your Pizza Guys eGift card will be sent within 5 minutes of purchase or at the scheduled time. Check your confirmation email for the status of your order, including when it was delivered and opened by the recipient.

If the funds do not appear on your gift card, please follow these steps:

  • Verify the purchase: Double-check your purchase confirmation email to ensure the transaction was completed successfully.

  • Wait for processing: Allow up to 30 minutes for the transaction to process. Sometimes, it may take some time for the funds to appear on the card.

  • Contact Customer Support: If the funds still do not appear after 24 hours, please contact us at Contact Pizza Guys. Provide your purchase details, gift card number, and any relevant information to help expedite the resolution.

If you did not receive a confirmation email after purchasing a gift card, please follow these steps:

  • Check Spam/Junk Folder: Sometimes, emails may be directed to your spam or junk folder. Check these folders to see if the confirmation email is there.

  • Verify Email Address: Ensure that you entered the correct email address during the purchase process.

  • Contact Customer Support: If you still cannot find the confirmation email, please contact us at Contact Pizza Guys. Provide your name, email address, and purchase details to help locate your order.

For any additional support or questions regarding gift cards, contact us at Contact Pizza Guys. We are here to help!

Yes, your loyalty points transfer over from the old site to the new site, providing you had an account on the old site with your first name, last name, and phone number.

Visit the “Specials” tab to locate the offer you wish to use. Click on “Select” and choose your desired items.

For mobile users, tap the cart icon and enter the coupon code in the designated field labeled “Coupon Code.” For desktop users, enter the code on the right side of the main page in the cart section under “Coupon Code.” Additionally, you can also enter the coupon code during the checkout process.

To claim a reward, simply log in to your account, add the item to your cart, and if you have enough points, you’ll see a Redeem button below the item. Click that button, and the item will be free.

Yes. Once you’ve selected your location, you can decide whether to log into your account for complimentary items or proceed as a guest during checkout.

Once you’ve selected your location, you have the option to log into your account using either your phone number or email.

Yes! You can register using your phone number, and all your details will seamlessly migrate to the new website. Should you encounter any account-related challenges, please reach out to us at 916-852-2222, extension 1.

When you enter your credit card information incorrectly, your order cannot be processed. For security purposes, your bank may place a hold and you will see a pending amount reflected on your account. Within 3-5 business days, depending on your bank, the hold on that amount should drop from your account. In these cases, Pizza Guys does not collect or hold any amount when the transaction does not process successfully.

Click locations at the top of the page and make sure that you are ordering from the store nearest to you. If you believe we deliver to you and the system will not allow it, please call the store manager and they will review the address manually.

Offer & Pricing Terms

Offers, discounts, and menu prices may vary by location. Participation, delivery areas, and charges also vary. Please contact your local Pizza Guys store for specific pricing and offers. Delivery orders are subject to each store’s delivery minimum and delivery charge. Delivery charges are not tips paid to drivers. Drivers carry less than $20 for change.